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An offshore staffing company finds and employs people who work for your business from another country. Here is how the models differ, what to ask, and how AI changes the roles you fill.
Blog · By Team GrowBizx · · 7 min read
An offshore staffing company recruits and employs people in another country who work for your business, under your direction. The best way to choose one is to ask who will direct the work, whether the person is dedicated to you, and how your data is protected. Price comes after those answers.
What models do these companies offer?
| Model | Who directs the work | Dedicated to you? | Fits |
|---|---|---|---|
| Dedicated staff (extended team) | You | Yes | Steady, ongoing work |
| Staff augmentation | You | For a set period | A short-term skill gap |
| Shared pool | The provider | No | Small, occasional tasks |
| Project outsourcing | The provider | Often not | A defined deliverable |
Many providers use the same words for different models, so ask which of these you are actually buying. Our Extended Team is the first model: people selected for your work, who work only for you, in your systems, in any role.
What should you ask before you sign?
- Will I see candidates and choose the person myself?
- Will this person work only for my business?
- Which hours will they work, and how much do they overlap with my team's day?
- Whose systems and devices will they use, and how is access removed?
- Who owns the work they produce?
- What happens if the person leaves, is sick or is not working out?
- How do your people use AI, and what are the rules for my data?
- What notice does each side give to end the arrangement?
If you work in healthcare, also ask whether the company will sign a HIPAA business associate agreement. We can, and our founders have worked extensively in US healthcare.
How does AI change what you hire for?
Not long ago, more work meant more people. AI now answers routine calls, reads documents and drafts first versions of replies and reports, so the first question is which part of a role needs a person at all. We have built AI front desk systems and AI customer support, and both handle conversations that used to need a human on the line.
That does not remove the need for people. Someone still checks the output, handles exceptions and owns the result. It changes the shape of the role, and a capable team member who uses AI every day can take on work that once needed several. Plan the role around that before you write the job description.
What does it cost?
Our Extended Team typically costs 50% to 80% less than hiring locally in the United States, comparing people with the same level of experience. The gap pays for itself only if the person is good, is managed well and stays, so weigh the answers to the questions above more heavily than the headline rate.
Tell us what is giving you headaches. If we are not the right people, we will try our best to find who is, and connect you to them.
Frequently asked questions
These are the questions US business owners ask most often about offshore staffing.
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Questions readers ask
What is an offshore staffing company?
An offshore staffing company finds, employs and supports people in another country who work for your business. You direct their work. The company handles hiring, payroll, local employment law, office and equipment, so you do not need an entity overseas.
Is offshore staffing the same as outsourcing?
No. In outsourcing, a provider runs a job its own way. In offshore staffing, the people work as part of your team, in your systems and under your direction. The provider supplies and supports them but does not run the work.
How much can a US business save with offshore staff?
Our Extended Team typically costs 50% to 80% less than hiring locally in the United States for the same level of experience. The real figure depends on the role, the experience you need and the hours you want covered.
Can offshore staff work US business hours?
Yes. Many offshore teams work shifts that overlap with the US day, including night shifts in India. Agree the hours in writing before the person starts.
Tell us what is giving you headaches. If we are not the right people, we will try our best to find who is, and connect you to them.
Got it.
We will come back to you within one business day.
If you would rather not wait, email us at team@growbizx.com.